Refund Policy

1. Overview

This Refund Policy governs all transactions made through the VelocityMU website ("the Website"), including donations, virtual currency purchases, and in-game service purchases. By completing any purchase on the Website you acknowledge that you have read, understood, and agreed to this policy.

VelocityMU reserves the right to modify this policy at any time. Continued use of the Website following any update constitutes acceptance of the revised policy.

2. Definitions

• Account — Your login credentials and associated data used to access VelocityMU services.
• Website credits (MC) — The sole virtual currency used for all website purchases, casino games, market listings, shop items, and other on-site services.
• Donation / Donate Package — A real-money contribution in exchange for a defined quantity of Website credits or in-game benefits.
• Virtual Item — Any in-game weapon, armor, jewel, wing, set, or other equipment received in exchange for MC.
• Service — Any on-site function such as character reset, class change, name change, VIP subscription, warp, or PK clear performed in exchange for MC.

3. Donations & Packages

All donation packages represent voluntary financial support for the VelocityMU server. In return for your contribution, Website credits are credited to your account wallet. The following terms apply:

• Donation packages are processed immediately upon successful payment confirmation.
• MC credited from a donation package cannot be converted back to real currency under any circumstances.
• Unused MC does not expire; however, it is tied to your account and cannot be transferred to other accounts.
• Duplicate or accidental payments must be reported to us within 48 hours via the contact channels in Section 10. Reports submitted after this window may not be eligible for correction.

4. Website credits (MC)

Website credits are a virtual currency with no real-world monetary value. They exist solely within the VelocityMU ecosystem.

• MC obtained via donation, WCoin exchange, vote rewards, market sales, or any other source cannot be refunded or exchanged back to real money.
• MC spent on shop items, casino games, auction bids, or any other service is consumed and not reversible, except where an error on our part is confirmed (see Section 6).
• Casino winnings and losses are final once a game round concludes. No refunds are issued for gambling outcomes regardless of the result.
• Auction bids are held in escrow and automatically returned to outbid players in accordance with the auction rules. This is not a refund — it is the standard escrow release process.

The full transaction ledger for your account is available in your MC Wallet under the Player Panel.

5. Virtual Items & Services

Once a virtual item has been delivered to your character or a service has been executed, the transaction is considered complete and no refund will be issued.

6. Faulty or Undelivered Items

If a purchased item was delivered incorrectly (wrong item, wrong stats, or wrong character) or was not delivered at all due to a confirmed technical error on our part, you may be eligible for a MC credit or item replacement.

To submit a report, include the following in your message to our support team:

• Your account username
• The character name the item was intended for
• The item or service purchased and its MC cost
• A description of the issue
• The approximate date and time of the transaction

VelocityMU will investigate the claim against server logs and transaction records. If the error is confirmed, we will either re-deliver the correct item or restore the spent MC to your wallet. Cash refunds will not be issued even in confirmed error cases.

7. Bonuses & Gifted Items

Items, MC, or benefits received through any of the following channels are not refundable under any circumstances:

• Vote rewards
• Event prizes or giveaways
• Promotional bonuses (e.g., double-MC weekends)
• Admin grants or compensations
• Referral rewards
• Gift codes or redeem codes
• Battle Pass rewards

Bonus MC or items attached to a donation package (e.g., "+500 MC bonus") are non-refundable in all cases, including approved refunds. If a donation refund is exceptionally granted, only the base package value will be considered; bonus credits will be deducted first.

8. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute with your bank or payment provider without first contacting VelocityMU support is considered a violation of this policy and our Terms of Service.

If you have a legitimate concern about a charge, please contact us first. We will make every reasonable effort to resolve the issue without the need for a formal dispute. Chargebacks initiated in bad faith (e.g., using purchased MC then disputing the charge) will be reported to the payment processor and may result in a permanent account ban.

If a chargeback is filed and later reversed or withdrawn, the account suspension will be reviewed on a case-by-case basis. Reversal of the suspension is not guaranteed.

9. Special Case Exceptions

VelocityMU may, at its sole discretion, approve a refund or MC credit in exceptional circumstances. These are evaluated individually and are not a guaranteed right. Circumstances that may be considered include:

• A confirmed technical failure on our end that resulted in loss of paid content
• A duplicate charge caused by a payment processor error
• A purchase made in error by a minor without parental consent, supported by documentation
• Server closure or extended downtime that renders purchased content inaccessible for a prolonged period

Approval of a special case refund does not set a precedent for future claims. Each request is reviewed independently.

10. Contact Us

All communication between players and the VelocityMU team — including refund inquiries, billing disputes, and item delivery issues — is handled exclusively through our Discord server.

When opening a ticket, please include:

• Your account username
• The character name involved
• The item or service in question and its MC cost
• A clear description of the issue
• The approximate date and time of the transaction

There are no email, in-game, or on-site support channels — Discord is the only way to reach the team.